FREQUENTLY ASKED QUESTIONS: WHOLESALE
Q: How does shipping work?
A: The shopping quart will provide a shipping quote when you add products to your cart and input a shipping address. USA orders ship domestic, from our warehouse in Champlain, New York 12919, USA. We ship orders on Mondays, Wednesdays and Thursdays. The shopping cart will provide you with shipping quotes for USPS or UPS depending on order size and destination. We have instituted even more discounted shipping rates, so we will refund part of your shipping if ever it is higher than the actual cost. We have freight caps for each area of the United States so that you absolutely never pay more than that percentage of your order value as freight. International orders can ship from either Canada or the USA, depending on what is most cost effective for your destination.
Q: Is there a minim wholesale order?
A: Yes. Minimum wholesale order is only $150. Minimums per SKU are extremely low (never more than 6), and we have no case pack amounts that you are limited to. You must be approved as a retailer and logged in to see our wholesale pricing and place orders. Creating an account only takes a few seconds, click here and we will get you all set up. Canadian retailers, please contact us here for wholesale information.
Q: When will my order ship?
A: Orders ship within 5-7 business days. If you prefer a future ship date just let us know. In the event that something is out of stock or that there is some other delay, we will get in touch with you immediately.
Q: What are the best sellers?
A: In the Dot & Lil line the best selling product category, by far, is the bottled bath milks! The teacup candles, bar soaps and bath milk sachets are also strong sellers. Our best selling fragrances across categories are Rice Flower, Honeysuckle, and Lavender & Hibiscus. In the Clark & James line, the best sellers are the rope soaps and the best-selling fragrance is Héritage.
Q: Do you provide display samples of your products?
A: Yes! Display samples greatly improve sell-through in store as they allow clients to touch, feel and smell the products. They are available at 50% off wholesale cost. You can add display testers directly to your cart from the display tester section. Maximum of one display tester per SKU per order.
Q: Do you have a sales representative who can come see me in my area, or a USA trade show we can visit you at?
A: Dot & Lil exhibits at NYNOW at the Javits Center in NYC twice a year. You can email us at firstname.lastname@example.org and ask to receive an invitation to each trade show. We also work with daniel*richards group as our wondeful reps in the midwest, southeast, mid-atlantic and TOLA territories of the United States. You can get in touch with them at email@example.com to be put in touch with a sales representative. The daniel*richards group exhibits at trade events in Atlanta and Dallas twice a year, and we are present in their showrooms.
Q: Can I have exclusivity in my area/zip code/city/state?
A: We do not ever grant specific exclusivity, but we are very respectful of our retailers and we will always be sensitive to not opening accounts too close together. If ever we are unsure, we will always check in with you. If you have any specific concerns please let us know at firstname.lastname@example.org
Q: Are Dot & Lil products natural?
A: Many of our products are 100% natural, and the ones that are not are 97% natural. This is because while our base formulas are natural, we choose to use both natural fragrances (essential oils) and synthetic fragrances (fragrance oils). Some fragrances, like our favorites honeysuckle or lilac for example, just aren't available in any safe natural form! So we use essential oils when we can (like lavender, bergamot and more), but we also use high-quality body-safe fragrance oils to fill out our selection of amazing scents available. If you prefer to avoid our products that contain these however, just check the ingredient list on the product itself or on the product page--it will always indicate the essential oils used or it will say 'parfum' or 'fragrance oil' if we have used a safe synthetic. If you have specific concerns about a product or ingredient just email us at email@example.com and we will be happy to advise you! We love chatting about skincare ingredients.
Q: Are Dot & Lil products or the ingredients you use tested on animals?
Q: Are Dot & Lil products vegan? Do they contain any animal-based ingredients?
A: Almost all Dot & Lil products are vegan! The non-vegan ones are: there is powdered cow's milk in the milk baths, milk bath sachets, and milk bath cubes. If you have specific concerns about a product or ingredient just email us at firstname.lastname@example.org and we will be happy to advise you.