Wholesale FAQ
FREQUENTLY ASKED WHOLESALE QUESTIONS
Q: How can I become a retailer?
A: Let's get you set up as a Dot & Lil Retailer! Creating an account only takes a few seconds, click here and we will get you all set up.
We will approve your request or ask for additional information as soon as we can, usually right away but with a maximum of 2 business days. You will then be able to log in, see prices and place orders.
Q: How does ordering work?
A: Once approved, use your email address to log in, enter your information, shop and don’t forget to add testers! Pay online, and we will take care of the rest.
Q: Is there a minimum wholesale order?
A: Yes. Minimum wholesale order is only $150. Minimums per SKU are extremely low (between 2-6). And we have no case pack amounts that you are limited to.
Q: Where can I find the minimums per SKU?
A: They are enforced automatically by the cart, and also listed in each product description.
Q: When will my order ship?
A: Orders ship within 2-4 business days after order confirmation. If you prefer a future ship date just let us know.
Q: How does shipping work?
A: Canadian orders ship from our atelier in Montréal. USA Orders ship from our warehouse in Champlain, New York 12919 USA. You may also select Local Pickup, and we will let you know when your order is ready at our Montréal atelier. PLEASE NOTE THAT WE ARE NOT OPEN TO THE PUBLIC, AND NO LONGER HAVE A SHOWROOM AT THIS LOCATION.
Q: How much does shipping cost?
A:
CANADIAN SHIPPING
Northern Quebec & other rural areas: 10%
Maritimes: 10%
Manitoba, Alberta, British Columbia: 10%
Nunavut, Yukon, Northwest Territories: 10%
USA SHIPPING
No customs charges apply, your order ships from the USA.
Northeast: 9%
Southeast: 11%
Midwest: 12%
Southwest: 12%
West Coast: 15%
The above freight caps apply to each zone based on your order value, and any shipping amount paid over this will be refunded to you. We always include full-sized products as gifts in all orders over $350, to allow you to offset your freight cost. We never want freight cost to be the reason not to work with us, so let us know how we can help!
Q: What are the best sellers?
A: In the Dot & Lil line the best selling products are the bottled bath milks, bath milk sachets, and bar soaps. Best selling fragrances across categories are Peony & Olive Leaf, Rice Flower and Lavender. The gift sets and our linen + air mists are also strong sellers. In the Clark & James line, the best selling products are the rope soaps and the best-selling fragrance is Gin.
Q: Do you provide display samples of your products?
A: Yes! Display samples are highly recommended as they allow clients to touch, feel and smell the products. They are available at 50% off wholesale cost and are full-sized products marked with a 'tester' sticker. You can add display testers directly to your cart, they are listed as a product variant in a drop-down menu on each product page. Maximum of ONE display tester per SKU per order. We do not sell display testers without the product.
Q: Can we visit you at a trade show?
A: We exhibit twice a year at the Show T.O. Toronto. If you are an existing retailer or have requested wholesale information from us, you will receive an invitation to these events with showroom information. Our show schedule is here.
Q: Can I have exclusivity in my area/zip code/city/state?
A: We do not ever grant specific exclusivity, but we are very respectful of our retailers and we will always be sensitive to not opening accounts too close together. If ever we are unsure, we will always check in with you.
Q: Are Dot & Lil products natural?
A: All of our base formulas are natural. We choose to use both natural fragrances (essential oils) and synthetic fragrances (fragrance oils). We use essential oils when available (like lavender, bergamot, eucalyptus & lime, and more), but some of our favorite fragrances (like honeysuckle for example) aren't available in any safe natural form, so we use super-high-quality body-safe fragrance oils to fill out our selection of amazing scents.
If you prefer to avoid our products that contain synthetic fragrances, just check the ingredient list on the product itself or on the product page. It will always indicate what we used. If it contains essential oil, it will indicate ‘’essential oil’’, if we use synthetic fragrances, it will indicate ‘’parfum'’ or '’fragrance oil’’.
Additionally, our products are almost all anhydrous, meaning they contain no water - this allows us to safely formulate them without a synthetic preservative. We love chatting about skincare ingredients.
Q: Are Dot & Lil products or the ingredients you use tested on animals?
A: Never!
Q: Are Dot & Lil products vegan? Do they contain any animal-based ingredients?
A: Almost all Dot & Lil products are vegan! The non-vegan ones are: bottled milk bath, sachets, cubes and bubble milks (they contain super moisturizing powdered cow's milk). We also choose not to use palm oil or animal oils.
You still need help or have a question? Email us at orders@dotandlil.com and we will be happy to assit you!