Wholesale Policies

Account Opening

We require business information in order to open a wholesale account. We reserve the right to request additional information as needed. You can request a wholesale account here and we will get back to you in 1-2 business days.

Minimums

Minimum wholesale order is $150, and you can combine our Dot & Lil and Clark & James lines to meet that minimum. No case packs, only a minimum per SKU which allows you to build your assortment however you wish.

Display Testers

Display testers help the customers see, smell and try the products, and they greatly increase the sell-through of the line! They are full sized products with a sweet ‘tester’ sticker and are available at 50% off wholesale cost, maximum of 1 tester per SKU per order. We do not allow ordering of testers without the product. Consult our order form or product pages for more details!

Payment

We accept payment with all major credit cards, Paypal, Sezzle and ApplePay. Contact us to pay via cheque, direct deposit or other means. Payment is required before we can physically pack your order. To expedite the order process please provide all payment information when placing your order.

Shipping

We ship Canadian orders domestic from Montréal, Québec and USA orders ship domestic from Champlain, NY. All shipping information is here.

MSRP

Suggested retail for our line is 2X to 2.4X the wholesale cost at retailer discretion, depending on your location, shipping costs and customers. Most of our retailers use 2.2X the wholesale cost.

Damaged or lost packages

Please contact us promptly in the few days following the delivery of your package to report any damages or missing items. If you believe your package is lost or was delivered incorrectly, please try contacting the carrier for information, then reach out to us at orders@dotandlil.com if further assistance is needed. We will always credit, replace or refund any damaged or lost items if reported within a reasonable timeframe and pending any other issues. We apologize for the inconvenience, we know receiving things promptly and in good shape is crucial to your business! We do ask that you remain respectful, and aware of our limitations in avoiding some of these issues outside of our control.

Returns

All orders are final, and due to the nature of our products we do not accept returns. If you have any product quality or shipping concerns, please contact us at orders@dotandlil.com and we will be happy to help.

3rd party resellers

We do not authorize the resale of our line on 3rd party platforms such as Amazon or Ebay.