FREQUENTLY ASKED QUESTIONS: WHOLESALE
Q: How can I become a retailer?
A: Let's get you set up as a Dot & Lil Retailer! To see wholesale pricing and to place an order, register here.
We will approve your request or ask for additional information as soon as we can, usually right away but with a maximum of 2 business days. You will then be able to log in, see prices and place orders.
If you have trouble, you can also get in touch with us at orders@dotandlil.com
Q: How does ordering work?
A: Creating an account only takes a few seconds, click here and we will get you all set up. Once approved, use your email address to log in, enter your information, shop respecting the $150 minimum order and the minimums per SKU. Don’t forget to add testers! Pay online, and we will take care of the rest.
Q: Is there a minimum wholesale order?
A: Yes. Minimum wholesale order is only $150. Minimums per SKU are extremely low (never more than 6). And we have no case pack amounts that you are limited to. You must be approved as a retailer to see our wholesale pricing and place orders.
Q: Where can I find the minimums per SKU?
A: They are enforced automatically by the cart, and also listed in each product description.
Q: How does shipping work?
A: Canadian orders ship from our atelier in Montréal. USA Orders ship from our warehouse in Champlain, New York 12919 USA. You may also select Local Pickup, and we will let you know when your order is ready at our Montréal atelier. PLEASE NOTE THAT WE ARE NOT OPEN TO THE PUBLIC, AND NO LONGER HAVE A SHOWROOM AT THIS LOCATION.
Q: When will my order ship?
A: Orders ship within 5-7 business days after order confirmation. If you prefer a future ship date just let us know.
Q: How much does shipping cost?
A:
CANADIAN SHIPPING
Canadian orders ship from our atelier in Montréal, Québec. Real time shipping will be quoted at checkout. The below freight caps apply to each zone based on your order value, and any shipping amount paid over this will be refunded to you. You may also select Local Pickup, and we will let you know when your order is ready. We also include full-sized products as gifts in all orders $350+, to allow you to offset your freight cost. We never want freight cost to be the reason not to work with us, so let us know how we can help!
Quebec & Ontario: 9%
Northern Quebec & other rural areas: 10%
Maritimes: 10%
Manitoba, Alberta, British Columbia: 10%
Nunavut, Yukon, Northwest Territories: 10%
USA SHIPPING
USA Orders ship domestic from our warehouse in Champlain, New York 12919 USA. No customs charges apply, your order ships from the USA. The below freight caps apply to each zone based on your order value, and any shipping amount paid over this will be refunded to you. We also include full-sized products as gifts in all orders $350+, to allow you to offset your freight cost. We never want freight cost to be the reason not to work with us, so let us know how we can help!
Northeast: 9%
Southeast: 11%
Midwest: 12%
Southwest: 12%
West Coast: 15%
Q: What are the best sellers?
A: In the Dot & Lil line the best selling products are the bottled bath milks, bath milk sachets, and bar soaps. Best selling fragrances across categories are Rice Flower, Peony & Olive Leaf, and Lavender. The teacup candles and bar soaps are also strong sellers. In the Clark & James line, the best selling products are the rope soaps and the best-selling fragrance is Gin.
Q: Do you provide display samples of your products?
A: Yes! Display samples are highly recommended as they allow clients to touch, feel and smell the products. They are available at 50% off wholesale cost and are full-sized products marked with a 'tester' sticker. You can add display testers directly to your cart, they have the same SKU with the prefix ‘’dt’’, and are listed as a product variant in a drop-down menu on each product page. Maximum of ONE display tester per SKU per order. We do not sell display testers without the product.
Q: Do you have a sales representative who can come see me in my area?
A: Yes! We work with three wonderful agencies :
Southeast and Mid-Atlantic: JG2HI Sales
Midwest (Minnesota, North Dakota, South Dakota, Wisconsin, Iowa and Nebraska): Twist Sales
Colorado, New Mexico, Idaho: Montage
For all other areas of the USA, please shop with us here or place an order here on dotandlil.store
Q: Can we visit you at a USA trade show?
A: We exhibit twice a year at trade events in Las Vegas and Atlanta. If you are an existing retailer or have requested wholesale information from us, you will receive an invitation to these events with showroom information. Our show schedule is here and you can also email us at orders@dotandlil.com for show information.
Q: Can I have exclusivity in my area/zip code/city/state?
A: We do not ever grant specific exclusivity, but we are very respectful of our retailers and we will always be sensitive to not opening accounts too close together. If ever we are unsure, we will always check in with you. If you have any specific concerns please let us know at orders@dotandlil.com.
Q: Are Dot & Lil products natural?
A: All of our base formulas are natural. We choose to use both natural fragrances (essential oils) and synthetic fragrances (fragrance oils). We use essential oils when available (like lavender, bergamot, eucalyptus & lime, and more), but some of our favorite fragrances (like honeysuckle for example) aren't available in any safe natural form, so we use super-high-quality body-safe fragrance oils to fill out our selection of amazing scents.
If you prefer to avoid our products that contain synthetic fragrances, just check the ingredient list on the product itself or on the product page. It will always indicate what we used. If it contains essential oil, it will indicate ‘’essential oil’’, if we use synthetic fragrances, it will indicate ‘’parfum'’ or '’fragrance oil’’.
Additionally, our products are almost all anhydrous, meaning they contain no water - this allows us to safely formulate them without a synthetic preservative. If you have specific concerns about a product or ingredient just email us at orders@dotandlil.com and we will be happy to advise you! We love chatting about skincare ingredients.
Q: Are Dot & Lil products or the ingredients you use tested on animals?
A: Never!
Q: Are Dot & Lil products vegan? Do they contain any animal-based ingredients?
A: Almost all Dot & Lil products are vegan! The non-vegan ones are: bottled milk bath, sachets, cubes and bubble milks (they contain super moisturizing powdered cow's milk). We also choose not to use palm oil or animal oils. If you have specific concerns about a product or ingredient just email us at orders@dotandlil.com and we will be happy to advise you.
